My video won’t play

Last Updated: Oct 05, 2016 02:00PM MSK

Free users may occasionally experience buffering or delays in playback during peak hours. These are rare and very temporary issues due to the higher loads on our free servers. Nevertheless, during even these moments, playback will start as the video loads. 
There should not be issues with loading and playback stream speeds for paid customers. If you are on a commercial plan and experience buffering or delays in playback, please contact us via our technical support page and we will address your issue individually.



 

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